German Customer Support Specialist

hace 2 semanas

Barcelona, Barcelona, España KultureTalent - Global Talent A tiempo completo
Customer Support Specialist - German

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Support Specialist - German. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities:

  • Provide timely and effective support to customers via phone, chat, and email
  • Track and resolve customer cases in a efficient and timely manner
  • Maintain high customer satisfaction ratings, representing our company's values and mission
  • Assist customers with troubleshooting and resolving technical issues related to mobile devices and hardware
  • Escalate complex cases to senior support team members for further assistance

Requirements:

  • Fluent German language skills (minimum C1 level) and advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology is a plus
  • Excellent communication and problem-solving skills
  • Prior customer support experience is an advantage

What We Offer:

  • Competitive monthly salary
  • Bonuses and benefits package
  • Abroad relocation package on offer
  • Full-time position with 40 hours/week
  • 2 days off per week

About Us:

KultureTalent - Global Talent is a leading provider of customer support services, dedicated to delivering exceptional experiences to our clients and their customers. We are passionate about building a diverse and inclusive team that shares our values and commitment to excellence.

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