German Customer Support Specialist

hace 3 días

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Job Title: German Customer Support Specialist

About the Role:

We are seeking a highly skilled German language specialist to join our team at Teleperformance Spain. As a German Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in Germany, ensuring that their needs are met and exceeded.

Responsibilities:

  • Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications.
  • Reactive Support: Provide reactive phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
  • Properly prepare and set expectations with businesses about the onboarding and go-live process.
  • Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
  • Work closely with businesses to collect and submit information required to complete our onboarding process.
  • Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
  • Support ad-hoc operations work as needed.

Requirements:

  • Native Level of German.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environments.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.

Offer:

Full-time position (39 hours/week)

Salary: 22,200€ gross/year + up to 1,000€ gross/year in bonus

This is a Hybrid working model in Barcelona

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