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Customer Support Representative

hace 2 meses


Barcelona, Barcelona, España Customer Labs A tiempo completo
About the Job

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and live chat
  • Resolve customer inquiries and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with product knowledge and technical skills to provide accurate and informed support
Requirements
  • Native-level German language proficiency
  • Fluent English language skills (B2 level)
  • Previous experience in customer care or a related field (a plus)
  • Excellent problem-solving skills and ability to research and identify solutions
  • Strong communication and interpersonal skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance