Customer Support Representative
hace 4 semanas
About the Role
We are seeking a highly skilled Customer Support Representative to join our team in Barcelona. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.
Key Responsibilities
- Answer incoming requests and provide timely and effective solutions to customer inquiries
- Assist customers with questions about our electronic reservation book, website, and app
- Provide personalized support to customers, taking into account their specific needs and preferences
Requirements
- Native level of Dutch and fluent in English
- Experience in a customer support environment
- Knowledge of CRM tools
- Excellent communication and problem-solving skills
What We Offer
- A permanent contract with a competitive fixed salary, bonus, and equity
- A flexible working environment with 2 days of home office per week
- Lunch vouchers and access to a range of lifestyle benefits
- Opportunities for continuous learning and development
About Us
TheFork is a leading online restaurant reservation platform with a highly inclusive and dynamic work environment. We value diversity and welcome candidates from all backgrounds to join our team.
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