Customer Support Representative

hace 4 semanas


Barcelona, Barcelona, España thefork A tiempo completo

About the Role

We are seeking a highly skilled Customer Support Representative to join our team in Barcelona. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities

  • Answer incoming requests and provide timely and effective solutions to customer inquiries
  • Assist customers with questions about our electronic reservation book, website, and app
  • Provide personalized support to customers, taking into account their specific needs and preferences

Requirements

  • Native level of Dutch and fluent in English
  • Experience in a customer support environment
  • Knowledge of CRM tools
  • Excellent communication and problem-solving skills

What We Offer

  • A permanent contract with a competitive fixed salary, bonus, and equity
  • A flexible working environment with 2 days of home office per week
  • Lunch vouchers and access to a range of lifestyle benefits
  • Opportunities for continuous learning and development

About Us

TheFork is a leading online restaurant reservation platform with a highly inclusive and dynamic work environment. We value diversity and welcome candidates from all backgrounds to join our team.



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