Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Adm Value A tiempo completo

Job Overview: We are seeking a dedicated Customer Service Representative to support our German-speaking members in our growing team in Barcelona. The ideal candidate will be fluent in German and English, with a proven experience in customer service or a similar role.

Responsibilities:

* Respond promptly and professionally to customer inquiries via phone, email, and chat.
* Assist customers in navigating our program, resolving issues, and answering queries.
* Communicate effectively in German and English to cater to our diverse member base.
* Ensure accurate understanding of customer needs and deliver clear, concise information.
* Guide customers through enrollment processes and membership account management.
* Resolve issues related to mileage credits, rewards, and program benefits.
* Investigate and troubleshoot reported problems, providing timely and effective solutions.
* Collaborate with internal teams to address complex issues and ensure customer satisfaction.
* Provide feedback on common issues and suggest improvements to enhance customer experience.

Requirements:

* Fluent in German and English (both written and spoken).
* Proven experience in customer service or a similar role.
* Strong communication and interpersonal skills.
* Ability to handle challenging situations with patience and empathy.
* Permit to work in Spain (NIE).
* Familiarity with loyalty programs or the aviation industry is a plus.

Benefits:

* Competitive salary and performance-based bonuses.
* Opportunities for career growth within a dynamic and international team.
* Permanent contract with one month trial period.
* Offices in a great open space to work.
* Flexible working hours from Monday to Friday and on weekends.

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