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German Speaking Customer Service Specialist in Barcelona
hace 1 mes
Job Summary
We are seeking a highly skilled German speaking Customer Support Representative to join our team in Barcelona. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive and timely resolution of customer inquiries.
About Wibit Consulting & Services (Wibitcs)
Wibitcs is a dynamic and forward-thinking outsourcing/BPO company dedicated to providing top-notch services to our clients. Our goal is to build strong, long-lasting relationships with our customers by offering personalized solutions tailored to their unique needs.
The Role
As a German speaking Customer Support Representative, you will:
- Engage with customers via phone, email, and chat to identify their needs and provide effective resolutions.
- Document all customer interactions in our call management system, ensuring efficient and SLA-compliant responses.
- Stay informed about our services and products, focusing on those that meet individual customer needs.
- Escalate complex cases to senior team members when necessary.
- Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
- Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
- Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.
Your Skills and Qualifications
To succeed in this role, you should have:
- Native or fluent German language skills, with a minimum B2 level in English.
- A minimum of one year's experience in customer service, preferably in technical support.
- Familiarity with signal path connectivity, wireless networking, and AV products.
- Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
- A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.
Why Join Us?
We offer a competitive remuneration package based on your skills and experience, including:
- A highly attractive salary, estimated to be around €35,000 per annum, considering the location and industry standards.
- A consistent schedule from Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
- Generous time off, with 23 working days of paid annual leave to recharge and enjoy Barcelona.
- A supportive environment, where you can grow professionally and enjoy life in Barcelona.
- Growth opportunities, with access to resources and support to help you develop your skills and advance your career.
