German Speaking IT Support Specialist in Barcelona
hace 13 horas
About the Role: David Kennedy Recruitment is partnering with a leading multinational technology BPO business to find a skilled German-speaking Technical Support Advisor for their team in Barcelona.
Position Overview: This full-time position involves providing exceptional customer support to clients via various channels, including phone, email, and chat. You will be working on-site in Barcelona and will be responsible for troubleshooting technical issues, resolving problems efficiently, and ensuring excellent customer satisfaction rates.
Responsibilities:
- Provide 1st level IT support to client employees via phone, mail, and chat or via self-service portal
- Support clients in the operation of user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access
- Monitor IT requests and issues in the client's ITSM system, including categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with client's 2nd level service organizations and external service providers
Requirements:
- A proficient or bilingual level of German and advanced English
- Experience in 1st or 2nd level IT support, ideally in a large company environment
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
- The ability to troubleshoot hardware and software
- An analytical approach to complex issues
- Experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 (good to have)
- High customer and service orientation, as well as a high sense of responsibility
- A reliable and systematic way of working
- Willingness to learn and develop technical and soft skills
- High motivation and willingness to work in a global team
Offer:
- An excellent remuneration package based on experience, skills, and performance
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)
Estimated Salary: The estimated salary for this role is €35,000 - €45,000 per year, depending on qualifications and experience.
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