German Speaking IT Support Specialist in Barcelona

hace 13 horas


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

About the Role: David Kennedy Recruitment is partnering with a leading multinational technology BPO business to find a skilled German-speaking Technical Support Advisor for their team in Barcelona.

Position Overview: This full-time position involves providing exceptional customer support to clients via various channels, including phone, email, and chat. You will be working on-site in Barcelona and will be responsible for troubleshooting technical issues, resolving problems efficiently, and ensuring excellent customer satisfaction rates.

Responsibilities:

  • Provide 1st level IT support to client employees via phone, mail, and chat or via self-service portal
  • Support clients in the operation of user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access
  • Monitor IT requests and issues in the client's ITSM system, including categorization and prioritization of IT issues and requests
  • Be accessible and provide a first resolution rate by using internal knowledge databases
  • Cooperate with client's 2nd level service organizations and external service providers

Requirements:
  • A proficient or bilingual level of German and advanced English
  • Experience in 1st or 2nd level IT support, ideally in a large company environment
  • Good IT knowledge, especially of Windows 10, Office 365, and MS Teams
  • The ability to troubleshoot hardware and software
  • An analytical approach to complex issues
  • Experience in ITSM ticket systems (ideally in ServiceNow)
  • Knowledge of processes according to ITIL V4 (good to have)
  • High customer and service orientation, as well as a high sense of responsibility
  • A reliable and systematic way of working
  • Willingness to learn and develop technical and soft skills
  • High motivation and willingness to work in a global team

Offer:
  • An excellent remuneration package based on experience, skills, and performance
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)

Estimated Salary: The estimated salary for this role is €35,000 - €45,000 per year, depending on qualifications and experience.

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