IT Support Specialist in Barcelona with German Language Skills

hace 12 horas


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

Job Opportunity: Technical Support Advisor with German in a Multinational BPO Business

At David Kennedy Recruitment, we are working with a leading multinational technology business process outsourcing (BPO) company that requires a German-speaking IT support specialist for their team in Barcelona.

About the Company

The company provides exceptional recruitment services on a global scale and offers an innovative approach to connecting candidates and clients seamlessly. They operate as a BPO service provider, catering to various clients across different industries.

Job Description

The successful candidate will be responsible for providing first-level IT support to client employees via phone, email, chat, or self-service portal. The role involves supporting clients in operating user systems and peripheral devices, performing root cause analysis, troubleshooting hardware and software issues, and monitoring IT requests and issues in the client's IT Service Management (ITSM) system.

Requirements

  • Proficient or bilingual level of German and advanced English language skills
  • Experience in 1st or 2nd level IT support, preferably in a large company environment
  • Good understanding of Windows 10, Office 365, and MS Teams, as well as hardware and software troubleshooting
  • Analytical approach to complex issues
  • Familiarity with ITSM ticket systems (preferably ServiceNow)
  • Knowledge of processes according to ITIL V4 is a plus

Benefits

  • Excellent remuneration package based on experience, skills, and performance
  • Full paid training on the company and the project
  • Career development programs, specialized courses, and language classes
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach full potential
  • Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)

Estimated Salary: €55,000 per annum (dependent on qualifications and experience), offering a competitive compensation package.

If you are a highly motivated and skilled IT professional looking for a new challenge in a dynamic team, please do not hesitate to apply. We look forward to hearing from you



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