IT Support Specialist in Barcelona

hace 10 horas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Company Overview

Blu Selection is a global brand leading the customer experience solution market, with over 75,000 multilingual employees in more than 50 countries. Our team is passionate about delivering innovative services to our clients and we are looking for talented professionals like you to join us.

Job Summary

We are seeking an IT Support Specialist to join our team in Barcelona. As an IT Support Specialist, you will be responsible for providing first-level IT support to our clients via phone, email, and chat or through our self-service portal.

Key Responsibilities:

  • Provide first-level IT support to client employees via phone, email, and chat or through our self-service portal
  • Support clients' employees in the operation of user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in our ITSM system including their categorization and prioritization of IT issues and requests
  • Be accessible and provide a first resolution rate by using internal knowledge databases
  • Cooperate with clients' second-level service organizations and external service providers

Requirements

To succeed in this role, you will need:

  • A native level of German and an advanced level of English
  • Good knowledge/interest in Telemarketing/Sales
  • Good knowledge/interest in IT
  • Preferably having previous experience in Outbound Sales and Business Development (not a must)
  • Good self-organization and time-management skills
  • Being a team player with high social competence
  • Being energetic, innovative, and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Barcelona for an international career and life experience
  • Having a valid Spanish work permit (required)

Benefits

We offer a competitive salary of €22,000 gross per year plus up to €2,400 gross per year in bonus. You will also receive full-time hours, Monday to Friday from 06:00 to 14:00 or 11:00 to 19:00, and initial training for four weeks, Monday to Friday from 09:00 to 18:00. Our office is centrally located in Barcelona, and we offer bring-a-friend referral bonus opportunities, career development programs, specialized courses, and language classes.


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