Senior IT Support Specialist with German Language Skills
hace 16 horas
David Kennedy Recruitment is pleased to collaborate with a leading multinational technology business processing organisation (BPO) in Barcelona, Spain. This prominent company seeks an experienced and proficient Technical Support Advisor fluent in German to join their team.
Position: Technical Support Advisor with German
Location: On-site position in the heart of Barcelona, Spain
Work Model: Full-time employment with 39 hours per week
The ideal candidate will provide exceptional first-level IT support to clients via various communication channels, including phone, email, and chat or self-service portals. Key responsibilities include:
- Providing technical assistance and troubleshooting for client employees' systems and peripheral devices
- Analyzing root causes and resolving issues efficiently
- Maintaining IT request and issue tracking within the client's IT service management system, including categorization and prioritisation
- Collaborating with internal teams and external service providers for seamless support delivery
Requirements for this exciting opportunity include:
A proficient or bilingual level of German and advanced English language skills
1st or 2nd level IT support experience, preferably in a large-scale corporate environment
Strong knowledge of Windows 10, Office 365, MS Teams, and hardware/software troubleshooting
An analytical mindset for complex issue resolution
Experience working with ITSM ticket systems, ideally ServiceNow
Familiarity with ITIL V4 processes is desirable
High customer orientation, responsibility, and a systematic approach to work
Ability to learn and develop technical and soft skills
High motivation and willingness to contribute to a global team
What We Offer:
- An excellent remuneration package based on experience, skills, and performance
- Full paid training on the company and project
- Career development programs, special courses, and language classes
- A dynamic and creative team with a positive atmosphere
- Guidance and tools to reach full potential
Salary Range: €35,000 - €45,000 per annum (dependent on experience), offering a competitive salary and benefits package that reflects the location and industry standards. This estimate takes into account the requirements of the role, the demand for skilled professionals in Barcelona, and the company's efforts to attract top talent.
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