IT Support Professional
hace 2 semanas
We are a company passionate about digital transformation, creating digital work environments that foster creativity, agility, and intelligent collaboration. Our vision is to help businesses in their digital transformation journey while offering our employees a modern workplace and a great company culture.
Job DescriptionWe are looking for an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will provide 1st and 2nd level technical support to small and medium-sized enterprise customers via phone, email, and remote maintenance.
Your responsibilities will include:
- Collaborating with third-party providers
- Analysing, solving, and documenting user problems
- Creating documentation and checklists, and maintaining the Knowledge Database
- Administering access rights
To be successful in this role, you should have:
- Experience in 1st level support or customer service
- Good Windows 10 and Office 365 skills; Apple skills are a plus
- Experience in Windows user support
- A curious mindset and a passion for technology
- The ability to work independently, customer-oriented thinking, and high quality standards
- Native/Fluent level of German (at least B2), good level of English
We offer a competitive salary package, including:
- A permanent contract
- Competitive salary: €45,000 - €60,000 per year
- Hybrid working arrangement from Barcelona, with flexibility to work from home according to your needs
- Work and evolve with the latest technologies from the Microsoft ecosystem
- Structured career development plan based on your professional goals
- Yearly training budget, Microsoft Certifications, and bi-weekly Tech-Lunches
- Choose your own hardware
- Free language classes
- One additional week of vacation for Corporate Social Responsibility
- Annual team event in Switzerland
- A dynamic environment and a unique team spirit
If you are passionate about technology and want to join a dynamic team, apply now We look forward to getting to know you better.
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