IT Support Specialist
hace 10 horas
Metyis is a global company operating across various industries, providing AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. We are looking for an IT Support Specialist to join our team.
About the Role:- We offer the opportunity to develop your professional career working with one of the biggest brands in the fashion industry;
- You will interact with C-level at our clients on a regular basis to drive their business towards impactful change;
- You will lead your team in creating new business solutions via data-driven insights;
- You will seize opportunities at the client and at Metyis in our entrepreneurial environment;
- You will become part of a fast-growing international and diverse team.
- You will assist and guide end users on how to use standard office applications and follow best practices.
- You will troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees.
- You will handle the technical aspects of onboarding and off-boarding employees.
- You will install and deploy hardware using Intune and Autopilot tools.
- You will monitor and manage hardware warranties, replacements, and repairs.
- You will maintain and update manuals and documentation for IT processes.
- You will work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support.
- Experience working onsite providing IT support and familiarity with IT support processes and tools.
- Operational management and support of standard office hardware and applications, including Windows 11 and MacBook installation and management, as well as Microsoft 365 (tenant) admin centers like Entra (Azure AD), Exchange, and Intune.
- Basic knowledge of office networks (Wi-Fi) and printing.
- Fluent in Spanish and proficient in English.
- Excellent customer service skills, energetic, positive, and enjoy helping people.
- Ability to work independently and organize and structure your own work and tasks.
- Eager to learn new things and keep up to date with developments, especially in Microsoft Cloud products.
Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services.
At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.
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