IT Support Specialist

hace 4 días

Barcelona, Barcelona, España Olala Homes A tiempo completo

About Olala Homes

We are a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style.

Our team is seeking a motivated and detail-oriented Helpdesk Intern to join our dynamic office team. This is an exciting opportunity to gain practical, real-world experience in IT support and office operations within a professional and collaborative environment.

Your Role: As an IT Support Specialist at Olala Homes, you will be responsible for troubleshooting hardware and software issues for computers, printers, and other peripherals. You will assist in setting up, configuring, and maintaining office IT equipment, including workstations, phones, and networks.

Responsibilities:

  • Troubleshoot hardware and software issues for computers, printers, and other peripherals.
  • Assist in setting up, configuring, and maintaining office IT equipment, including workstations, phones, and networks.
  • Support onboarding processes by preparing and configuring devices for new employees.
  • Document and maintain records of common issues, troubleshooting steps, and resolutions.
  • Help install and update software applications and ensure systems are up-to-date.
  • Collaborate with senior IT staff to resolve complex technical issues.
  • Provide guidance to staff on using company systems, tools, and applications.
  • Ensure data security practices are followed during troubleshooting or device handling.
  • Test and verify equipment functionality after repairs or updates.
  • Participate in IT improvement projects and provide feedback on system performance.

Requirements:

  • Currently pursuing a degree in Information Technology, Computer Science, or a related field.
  • Basic understanding of computer hardware, operating systems (Windows, macOS, or Linux), and common software applications.
  • Familiarity with networking concepts, such as IP addressing, Wi-Fi troubleshooting, and basic network configuration.
  • Knowledge of Microsoft Office Suite and other productivity tools.
  • Strong problem-solving skills and ability to troubleshoot technical issues effectively.
  • Excellent communication and interpersonal skills to provide clear guidance to users.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proactive attitude with a willingness to learn and adapt to new challenges.

Benefits:

  • A competitive salary of approximately $40,000 per year.
  • The opportunity to work with a dynamic and growing company in the real estate and hospitality industry.
  • A supportive and collaborative work environment.

Sustainability:

We believe in taking action towards reducing our impact on the environment. This includes implementing energy-efficient practices and engaging in community projects that promote cultural preservation and sustainability.

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