IT Support Specialist
hace 2 días
**About Cataloxy**: We are a leading independent technology partner trusted by large corporate and public sector organisations. Our goal is to deliver digital transformation, enabling users and their business worldwide.
We are currently seeking an IT Support Specialist to join our team in Barcelona. As an IT Support Specialist, you will work together with members of different IT support teams to find practical solutions to users' IT problems.
The ideal candidate will have an advanced level of Dutch and Spanish, as well as English. You will enjoy problem-solving, have logical thinking, and excellent communication skills. A positive attitude and ability to work in a team are also essential.
In this role, you will be responsible for:
- Communicating with users to resolve their IT issues
- Answering and supporting queries via tools, phone, and email
- Documenting and logging calls on the ticketing tool
- Delegating problems that cannot be resolved to the competent teams
You will enjoy working remotely 80% of the time, with 4 days per month spent on-site. The full-time contract includes 39 hours per week, Monday-Friday from 08:00 to 17:00. Additional benefits include a ticket restaurant (€1100 per year), private health insurance after 6 months, and an annual salary of €20,535.87 gross/year.
We offer a dynamic international environment where people support and respect each other. Career development and leadership program opportunities are available, as well as free online language classes. Join our team and take advantage of these benefits
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