B2B IT Helpdesk Professional
hace 4 días
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment?
We are seeking a highly skilled B2B IT Helpdesk Professional to join our team. As a key member of our team, you will provide top-notch support to our clients, resolving complex technical issues and maintaining accurate records.
- You will work closely with cross-functional teams to ensure seamless issue resolution.
- You will communicate effectively with customers via phone, email, or ticketing system.
- You will maintain accurate records of customer interactions and escalate issues as needed.
The ideal candidate will have:
- Excellent communication and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Fluency in English (Dutch is a plus).
In return, you can expect:
- A competitive salary of €20,535 per year (gross).
- A 39-hour workweek with flexible shifts.
- A generous benefits package, including private health insurance.
- Ongoing training and development opportunities.
- A collaborative and supportive team environment.
Key Responsibilities:
Your responsibilities will include:
- Resolving complex technical issues via phone, email, or ticketing system.
- Maintaining accurate records of customer interactions and escalating issues as needed.
- Working closely with cross-functional teams to ensure seamless issue resolution.
About Our Client:
Our client is a leading provider of IT Consultancy services, operating Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas. They offer support in over 30 languages.
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