B2B IT Helpdesk Professional

hace 4 días


Barcelona, Barcelona, España Blu Selection A tiempo completo
B2B Technical Support Agent

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment?

We are seeking a highly skilled B2B IT Helpdesk Professional to join our team. As a key member of our team, you will provide top-notch support to our clients, resolving complex technical issues and maintaining accurate records.

  • You will work closely with cross-functional teams to ensure seamless issue resolution.
  • You will communicate effectively with customers via phone, email, or ticketing system.
  • You will maintain accurate records of customer interactions and escalate issues as needed.

The ideal candidate will have:

  • Excellent communication and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Fluency in English (Dutch is a plus).

In return, you can expect:

  • A competitive salary of €20,535 per year (gross).
  • A 39-hour workweek with flexible shifts.
  • A generous benefits package, including private health insurance.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.

Key Responsibilities:

Your responsibilities will include:

  • Resolving complex technical issues via phone, email, or ticketing system.
  • Maintaining accurate records of customer interactions and escalating issues as needed.
  • Working closely with cross-functional teams to ensure seamless issue resolution.

About Our Client:

Our client is a leading provider of IT Consultancy services, operating Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas. They offer support in over 30 languages.



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