Tech Support Professional for Global Aviation Project in Barcelona

hace 4 semanas


Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo
About the Job

We are seeking a skilled Tech Support Professional to join our team in Barcelona. As a key member of our Global Service Desk, you will be responsible for providing top-notch support to B2B users worldwide.

Your Responsibilities
  • Answer and resolve IT issues via phone, chat, email, and ticketing tools.
  • Maintain daily contact with users from around the globe.
  • Collaborate with team members and different departments to ensure seamless service delivery.
Requirements

To succeed in this role, you should possess:

  • A native or fluent command of Dutch and German, with advanced English skills.
  • An interest in learning about IT and its applications.
  • A positive attitude with a problem-solving mindset.
  • Strong communication skills and a customer-focused approach.
About Our Company

Our client is a leading independent provider of IT consultancy services, operating Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas. They offer support in over 30 languages and are looking for talented professionals to reinforce their IT Helpdesk team in Barcelona.

What We Offer
  • An estimated annual salary of €20,535.
  • 80% remote work option with only 4 days per month on-site.
  • A full-time contract (39 hours/week) or part-time contract (35 hours/week).
  • Schedule: Monday-Friday, 08:00-18:00.
  • Private health insurance after 6 months.
  • Access to VIP District benefits, including gym discounts, restaurants, car wash, etc.
  • Free online language classes (GER, FRE, ENG).
  • Career development and leadership program opportunities.
  • Fast recruitment process and fully paid training.


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