IT Support Specialist for Global Aviation Project
hace 6 días
Are you a skilled IT professional with a passion for customer service? Do you thrive in an international environment that values innovation and teamwork?
We are seeking a Dutch and German-speaking IT Customer Support Representative to join our Global Service Desk in Barcelona. In this role, you'll be the first point of contact for B2B users worldwide, assisting with IT issues and supporting their digital transformation.
What's in It for You?
- Remote work 80% of the time – Only 4 days/month on-site
- Full-time contract (39 hours/week) or part-time contract (35 hours/week)
- Schedule: Monday-Friday, 08:00-18:00
- Annual salary of €20,535 gross/year plus:
- Meal vouchers (€100 net/month) after 3 months
- Private health insurance (Sanitas) after 6 months
Your Responsibilities and Impact as a Customer Support Representative Will Be:
- Answering and supporting queries via tools, phone, chat, and email, maintaining daily contact with users from around the globe.
- Resolving IT issues encountered during office work.
- Documenting and logging calls in the ticketing tool.
- Delegating unresolved issues to the appropriate teams.
- Maintaining and improving customer satisfaction levels.
- Collaborating with team members and different departments.
Skills, Qualifications, and Interests You Need to Succeed in This Role:
- Native or fluent in Dutch and German, with advanced English.
- Interest in learning about IT.
- Positive, can-do attitude with a problem-solving mindset.
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