Technical Support Specialist
hace 2 días
Company Overview:
PTC is a leading technology company transforming industries through software innovation. Our mission is to empower companies to improve operations, create better products, and enhance customer experiences.
About the Role:
The IT EUS Associate Analyst is an entry-level position within the End User Support team, responsible for providing technical assistance to employees worldwide. This role involves analyzing end-user computing issues, collaborating with management to prioritize tasks, and building relationships with users to understand their needs.
Day-to-Day Operations:
As a Technical Support Specialist, you will assist in resolving level two analyses when the Service Desk cannot resolve end-user computing issues or requests. Your tasks include conducting analysis for end-user computing needs, working across IT departments to coordinate problem resolution, and updating tickets with current status. You may also participate in project teams and discuss tasks and timelines with facilities and other IT areas.
Requirements:
To succeed in this role, you should have a basic understanding of company end-user computing standards and architecture. Fluency in English is required. We offer a range of benefits and opportunities for growth and development.
What We Offer:
An estimated salary of $65,000 per year, internship allowance, opportunities to develop soft and hard skills, experience working in a diverse office environment, ticket restaurant card, and team-building activities.
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