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Technical Support Specialist
hace 1 mes
We are seeking a Technical Support Specialist to provide exceptional technical support to N26 employees and contribute to the ongoing optimization and automation of our internal IT processes.
Job DescriptionAs an IT Operations Assistant, you'll gain hands-on experience in a dynamic and fast-paced environment, working alongside experienced professionals and contributing to the success of a leading FinTech company. You'll have the opportunity to develop your technical skills, learn about IT automation and DevSecOps principles, and gain valuable insights into the operations of a global organisation.
- Support N26 employees in resolving problems with IT, AV and communication systems as well as supporting live and streaming video events, record and archive events if needed.
- Support N26 end-user devices systems like MacOS, Windows, iOS, Android, and ChromeOS.
- Support and manage N26 end-users software and applications like Google Workplace, Kandji, Intune, Atlassian Jira and Confluence, Office365 amongst others and the ability to train and support employees on their use.
- Assist with IT onboarding and training curriculum.
- Design, update, and maintain IT documentation including documentation for support and operations processes.
- Manage hardware and software asset management while maintaining accurate records.
- Basic troubleshooting and support of meeting rooms and 'all hands' event spaces.
You will be successful in this role if you have:
- Background: Previous work experience in this area is not required.
- Skills: Passion to learn and develop skills, team working skills, experience with computers and basic troubleshooting, a great attitude towards solving problems and finding solutions, ability to be empathetic, humble, and possess a strong focus on customer service, outstanding interpersonal and communication skills, good command of English.
As a Technical Support Specialist, you'll have access to:
- A competitive salary of $65,000 per year.
- Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- Access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- An additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds.
In addition to the above benefits, we offer a relocation package with visa support for those who need it.
