Technical Support Specialist
hace 3 semanas
Company Overview: Beckman Coulter Life Sciences is a trusted partner to its customers, empowering them to transform science and healthcare with groundbreaking discoveries. With over 2,900 associates across 130 countries, the company accelerates answers and excellence through innovative solutions.
Job Description: As a Field Technical Support specialist, you will provide frontline support by resolving customer problems and issues through technical expertise and troubleshooting. You will drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Your critical thinking skills will help resolve instrumentation performance issues, train customers, and verify system operational performance and data quality.
Required Skills and Qualifications: To excel in this role, you should have an associate degree in a technical field or equivalent experience. Strong communication skills are essential, as you will work closely with internal teams and external customers. Fluency in English (CEFR) is mandatory. Previous experience in diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment is a plus.
Benefits: This remote position offers opportunities for professional growth and development. You will be part of the East Area, reporting to the Service Supervisor responsible for Field Service. The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.
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Technical Support Specialist
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