Technical Support Specialist
hace 3 semanas
We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide frontline support by resolving customer problems and issues through technical expertise and troubleshooting.
About the RoleThis is an exciting opportunity for a motivated individual to drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. You will work closely with customers to resolve instrumentation performance issues, train them on product usage, and verify system operational performance and data quality.
Responsibilities- Provide technical support to customers via phone, email, or in-person visits
- Resolve customer issues through troubleshooting and problem-solving
- Train customers on product usage and ensure they have a positive experience
- Verify system operational performance and data quality
- Collaborate with internal teams to resolve complex customer issues
To be successful in this role, you will need:
- An associate degree in a relevant field (technical, biomedical, instrumentation, electrical engineering, or related)
- Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel
- Fluent verbal and written communication skills in English
- Prior experience in diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer
As a Technical Support Specialist at Beckman Coulter Diagnostics, you can expect:
- A competitive salary of $80,000 - $110,000 per year
- A comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Ongoing training and development opportunities to help you grow your career
- The chance to work with a global leader in life sciences and diagnostics
Beckman Coulter Diagnostics is part of Danaher Corporation, a leading science and technology company that accelerates scientific progress and improves patient lives around the world. At Beckman Coulter, we believe in designing a better, more sustainable workforce and are committed to providing enriching careers for our associates.
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