Technical Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Msx International A tiempo completo

About the Role:


Msx International is seeking a Technical Support Specialist to join its team. As a Technical Support Specialist, you will be responsible for providing quality support in managing incidents and technical needs of dealers. This includes offering telephone assistance and resolving incidents remotely.


Key Responsibilities:



  • Provide technical support to dealers during the vehicle repair process.
  • Investigate and implement countermeasures in the factory based on market analysis and incident studies to solve market issues.
  • Conduct technical training for distributor network personnel on specific issues identified.
  • Perform technical audits at distributors to ensure they have the necessary tools and resources for vehicle repairs during visits.
  • Study the most critical cases of product incidents and propose continuous improvements within the department to enhance after-sales service received by the final customer.

Requirements:



  • Professional training in electromechanics and/or electronics is highly valued.
  • University education is also highly valued.
  • Fluency in Spanish and English.
  • Moderate knowledge in Office automation (Office package) and experience working in an ERP environment.
  • Minimum of 2 years in a similar position.
  • Responsible, methodical, organized, with strong analytical and decision-making skills.

About Us:


Msx International is an internationally consolidated company with over 5,000 employees based in more than 80 countries across the globe. Our teams provide industry-leading expertise that spans Consumer Engagement, Parts, Accessories & Service, Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance.


We are committed to enhancing every journey in the world of mobility and believe in empowering Movers and Makers to thrive in our ever-changing world.


We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.



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