Technical Support Specialist

hace 4 semanas

Barcelona, Barcelona, España Oilandgas.Org A tiempo completo

Unlock Your Potential in a Dynamic Environment

Are you looking for a challenging internship that will boost your career and test your skills? Our Schneider Trainee Program is designed for individuals who want to co-create solutions to key challenges in the industry while learning from our experts.

As a Technical Support Specialist, you will provide high-quality professional technical support to current or future SE customers, particularly regarding technical information in Industry Automation solutions. You will take ownership and ensure customer satisfaction before closing the request, assuring a proper resolution for queries related to commissioning, configuration, troubleshooting, and product selection.

What will you learn? Ongoing proactive research and learning about new products, technologies, and applications. You will provide technical support in post-sales and pre-sales by answering incoming communications from customers on all channels. You will assist customers with obtaining log and configuration files through the network, perform remote connections to diagnose and solve customer needs, and launch initiatives looking for innovation and digital transformation to improve our processes and customer experience.

What We Offer

An experience specially designed for your learning and development. Paid internships (depending on the schedule you establish, min. 20 hours and max. 30 hours per week). Monthly sessions to enhance your development and employability (Trainee's Academy). Track your evolution and learning. Time flexibility to combine it with your studies. One day of free disposal per month (cumulative). Duration of at least 6 months with the possibility of extension or contracting.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

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