Technical Support Specialist

hace 1 mes


Barcelona, Barcelona, España Hms Networks Ab A tiempo completo
Technical Support Role

This is a challenging opportunity to join our team as a Technical Support Specialist. Your main responsibilities will include providing technical support for our products, as well as training and documentation tasks. If you have a solid technical background in field bus technologies and domotics & inmotics technologies, and excellent communication skills, we encourage you to apply.

Key Responsibilities:
  • Technical support for agents in the first and second levels.
  • Direct technical support to VIP end customers of our products.
  • Ticket escalation to product engineers and R&D.
  • Test setups to reproduce issues.
  • Compatibility tool management for HVAC solutions.
  • Assistance / doubt-resolution to the sales team on our product.
  • Follow-up of support cases requiring action.
  • Setup and maintenance of helpdesk tools.

Requirements:
  • Technical degree in Electronics, Telecommunication, or similar.
  • Fluent level of English and Spanish.
  • Solid technical background in field bus technologies and domotics & inmotics technologies.
  • Natural ability for communication and customer relationships management.
  • Strong documentation skills (in Spanish and specially in English).


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