IT Support Specialist for Global Aviation Project
hace 1 día
We're seeking a highly skilled IT Support Specialist to join our team in Barcelona. As a key member of our Global Service Desk, you'll provide top-notch support to B2B users worldwide, helping them navigate complex IT issues and drive digital transformation.
About the RoleThis is an exciting opportunity to work on a major aviation project with a leading independent provider of IT consultancy services. Our client operates Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas, offering support in over 30 languages.
Key Responsibilities- Provide timely and effective support to users via phone, email, chat, and ticketing tools
- Resolve IT issues efficiently and escalate unresolved cases to relevant teams
- Maintain accurate records and logs of interactions using ticketing software
- Collaborate closely with team members and departments to ensure seamless issue resolution
- Native or fluent in Dutch and German, with advanced English language skills
- Strong interest in learning about IT and technology
- Positive attitude, problem-solving mindset, and logical thinking
- Excellent communication and customer service skills
- Punctuality and respect for schedules, with a strong team player mentality
We offer a competitive package that includes:
- Remote work 80% of the time, with only 4 days/month on-site
- Full-time contract (39 hours/week) or part-time contract (35 hours/week)
- Schedule: Monday-Friday, 08:00-18:00
- Annual salary: €20,535 gross/year
- Meal vouchers (€100 net/month) after 3 months
- Private health insurance (Sanitas) after 6 months
- Access to VIP District benefits, including gym discounts and restaurants
- Free online language classes (GER, FRE, ENG)
- Career development and leadership program opportunities
Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam, dedicated to connecting international candidates and companies. We're passionate about helping talented individuals find their perfect fit in the global job market.
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