Technical Support Specialist for Global Client Solutions

hace 4 semanas


Barcelona, Barcelona, España Jujur A tiempo completo

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team in Barcelona, Spain. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively in a dynamic environment.

About the Role:

The successful candidate will provide first-level IT support to our clients via phone, email, and chat or self-service portal. They will also perform root cause analysis, troubleshooting, and monitor IT requests and issues in our ITSM system. Additionally, they will be responsible for providing technical assistance and guidance to clients on the operation of user systems and peripheral devices.

Requirements:

  • Proficient or bilingual level of German and advanced English
  • Experience in 1st or 2nd level IT support, preferably in a large company environment
  • Good knowledge of Windows 10, Office 365, and MS Teams, as well as troubleshooting hardware and software
  • Analytical approach to complex issues
  • Experience with ITSM ticket systems (ideally ServiceNow)
  • Knowledge of processes according to ITIL V4 (good to have)

Benefits:

This is an exciting opportunity to join a dynamic team in a global company. The successful candidate can expect an excellent remuneration package based on experience, skills, and performance. Full paid training will be provided on the company and the project you'll be working on, along with career development programs, specialized courses, and language classes. Our team is known for its positive and friendly atmosphere, and we offer a work schedule: Monday to Friday from 11 AM - 07 PM (39 hours a week). You will also receive an indefinite contract.



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