IT Support Specialist for Global Customer Experience

hace 4 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Are you looking to take the next step in your IT career with a global leader in customer experience solutions? We have an exciting opportunity for an IT Support Specialist to join our team in Valencia, Spain.

About the Role

This is a full-time position that offers a 39-hour workweek and a permanent contract. As an IT Support Specialist, you will be responsible for providing first-level support to our clients via phone, email, and chat or self-service portal. You will work closely with our internal teams and external service providers to resolve issues efficiently.

Key Responsibilities
  • Provide prompt and effective technical support to clients via multiple channels
  • Utilize internal knowledge databases to resolve issues and achieve high first-resolution rates
  • Collaborate with client's second-level service organizations and external service providers to ensure seamless issue resolution
Requirements

To succeed in this role, you will need:

  • A native level of German and an advanced level of English
  • Good knowledge/interest in Telemarketing/Sales
  • Good knowledge/interest in IT
  • Previous experience in Outbound Sales and Business Development (not required)
  • Strong self-organization and time-management skills
  • Excellent teamwork and communication skills
  • Energetic and innovative approach to work
  • Possess intercultural communication skills and enthusiasm for expatriate lifestyle
  • Valid Spanish work permit (required)
What We Offer

We provide a comprehensive compensation package, including a salary of €35,000 - €40,000 per year, depending on experience, as well as additional benefits such as:

  • Full-time contract with 39 hours/week
  • Initial training program (4 weeks) with flexible working hours
  • Central location in Barcelona
  • Bring-a-friend referral bonus opportunities
  • Career development programs, specialized courses, and language classes

We are a leading international recruitment company dedicated to connecting top talent with global companies. If you are passionate about IT and customer experience, we encourage you to apply for this exciting opportunity.



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