Global Customer Support Specialist

hace 1 mes


Barcelona, Barcelona, España Roche A tiempo completo
Job Title: Global Customer Support Specialist

Roche is seeking a highly skilled Global Customer Support Specialist to join our team. As a key member of our Global Customer Support department, you will be responsible for providing technical support and training to our affiliates and regions.

Key Responsibilities:

  • Provide 2nd level technical and applications support for affiliates and regions to minimize system downtime.
  • Contribute to the knowledge transfer from manufacturer or R&D to provide comprehensive system knowledge to trainers, service representatives, customers, and Product- and Marketing Managers.
  • Maintain and update a product-specific knowledge pool and contribute to its content and structure.
  • Write service-relevant information and design, review, and update maintenance procedures.
  • Train end customers, first-level support, regional trainers, and global staff on product usage and maintenance.

Requirements:

  • Bachelor's degree in IT, Computer Science, Management Information Systems, or Medical-technical background with IT knowledge.
  • Experience in support and training of software products.
  • Fluency in English, oral and written; Spanish is an advantage.
  • Strong interpersonal and stakeholder management skills, including a customer-focused approach and highly effective teamwork and collaboration skills.

What We Offer:

  • Competitive compensation and excellent social benefits.
  • Flexible work schedule and home office policies.
  • Medical insurance, pension plan, allowances for marriage and birth, training related to your career development, gym, meal allowance, and flexible remuneration scheme with its fiscal advantages.

Roche fosters a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.



  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Company Overview: Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About AmadeusAmadeus is a leading technology company in the hospitality industry, renowned for its high-quality customer care. We are seeking an experienced Customer Support Specialist to join our team and contribute to our success.Main ResponsibilitiesMaintain excellent verbal and written communication with global customers, providing effective and timely...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    We're seeking a skilled Customer Support Specialist to join our team at CPM International. As a key member of our global support team, you will play a vital role in delivering exceptional customer experiences across various languages and channels.Our ideal candidate is a passionate and empathetic individual with a strong ability to analyze customer issues...


  • Barcelona, Barcelona, España Munay Global Services A tiempo completo

    We're seeking a highly skilled Senior Customer Support Specialist to join Munay Global Services in Barcelona. As a key member of our team, you'll provide top-notch support to customers via phone and email on a range of issues.Key Responsibilities:Customer Support: Provide accurate, valid and complete information by using the right procedures; resolve...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Customer Support SpecialistOur client, a leading technology company, is seeking an experienced Customer Support Specialist to join their team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing top-notch support to customers, identifying their needs, and delivering solutions to resolve their issues.Key...


  • Barcelona, Barcelona, España Play'N Go A tiempo completo

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Play'N Go. As a Customer Support Specialist, you will be the first point of contact for our customers, handling incoming contacts via phone and mail. Your primary responsibility will be to assist customers and deal with...


  • Barcelona, Barcelona, España Merantix A tiempo completo

    **Customer Support Specialist**At Merantix, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional support to our customers through various channels, including live chat, email, and phone.**Key Responsibilities:**Support customers with technical...


  • Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and issues via phone, email, and chatAssist clients with account issues, product...


  • Barcelona, Barcelona, España Talingual A tiempo completo

    Job Title: Icelandic Language Customer Support SpecialistLocation: RemoteJob Type: Full-timeAbout Us: Talingual is a leading provider of contact centre services, seeking a highly motivated and customer-focused individual to join our team as an Icelandic Language Customer Support Specialist.Job Description:We are looking for a skilled and experienced customer...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team at CPM International. As a key member of our operations team, you will play a vital role in ensuring the smooth daily operation of our services.Key ResponsibilitiesHandle customer contacts over the telephone and via email to ensure timely and efficient resolution of...


  • Barcelona, Barcelona, España Tecalliance A tiempo completo

    About the Role: We are seeking a highly skilled and motivated Customer Support Specialist to join our team at TecAlliance. As a key member of our global support team, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Analyze and resolve customer queries and issues in a timely and...


  • Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional service to customers, handling incoming queries via phone, email, chat, or automated alerts, and ensuring that user needs are met quickly.Key Responsibilities Efficiently...


  • Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at CPM International Telebusiness S.L. in Barcelona, Spain. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle customer inquiries...


  • Barcelona, Barcelona, España Cpm A tiempo completo

    We're looking for a skilled Customer Support Specialist to join our team at Cpm.We're dedicated to transforming transportation on a global scale by leveraging cutting-edge innovations. Our mission is to create a more sustainable and efficient future for transportation worldwide.Key Responsibilities:• Ensure the smooth daily operation of our services by...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    We are seeking a highly skilled and experienced customer support specialist to join our team at CPM International. As a key member of our global support team, you will play a crucial role in delivering exceptional customer experiences for New Balance customers across the EMEA region.As a customer support specialist, you will be responsible for providing...


  • Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Customer Support RoleWe are looking for a skilled Customer Support Specialist to join our team at Talent Search People - Native Speakers.Responsibilities:Provide first-line support to customers via various communication channels.Identify and resolve customer issues in a timely and efficient manner.Answer customer questions about insurance options, refunds,...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About the Role:We are seeking a Customer Support Specialist to join our team at CPM International. As a key member of our operations team, you will play a vital role in ensuring the smooth daily operation of our services.Key Responsibilities:Handle customer contacts over the telephone and via email to provide timely and efficient support.Care for customer...


  • Barcelona, Barcelona, España CPM A tiempo completo

    Customer Service Role OverviewAt CPM International, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Solve complex technical enquiries for all...


  • Barcelona, Barcelona, España Van Ons A tiempo completo

    Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same?As a Customer Support Specialist at Van Ons, you will be the primary point of contact for our customers, providing timely and effective support for their website management needs. Your...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Customer Support Opportunity in GermanCross Border Talents is seeking a skilled German Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients in the German language.RequirementsExcellent communication skills in German (C1/C2 level)Minimum...