Global IT Support Specialist
hace 3 semanas
Are you interested in a career as a B2B Technical Support Agent with a globally thriving IT company? In this role, you would join a multinational team dedicated to providing quality support solutions for their partners.
You will be responsible for resolving any IT-related issues of your partners (B2B) that could occur during their office day. This includes supporting customers via different tools, email and phone, documenting calls on the ticketing tool, escalating problems to respective teams, and maintaining and improving customer satisfaction levels.
Key skills and qualifications required include:
- Fluent Dutch and English language skills
- An interest in learning more about IT
- Strong analytical and systematic problem-solving abilities
- Outstanding communication skills and teamwork mindset
- Reliability, punctuality, and a long-term employer commitment
What's in it for you?
We offer a competitive salary of 20,535 euros gross/year, which is reflective of the local market rate. You will also have access to flexible working arrangements, including 95% remote work and 1 day per month in the office. Other benefits include private health insurance, fully-paid training, and opportunities for career development and leadership growth.
About Your Future Company
Our client is Europe's leading independent provider of IT Consultancy services, operating Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas. They support over 30 languages and are looking for new employees to reinforce their IT Helpdesk team in Barcelona.
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