German-speaking IT Support Specialist in a Global Team
hace 1 mes
About the Role
We are seeking a Technical Support Advisor to join our team in Barcelona. As a key member of our Service Desk, you will be responsible for providing first-level support to our clients via phone, email, and chat, as well as troubleshooting hardware and software issues.
Your Responsibilities
- Provide first-level support to clients via phone, email, and chat;
- Perform root cause analysis and troubleshooting via phone and/or remote access;
- Monitor IT requests and issues in our ITSM service management system;
- Cooperate with client's 2nd level service organizations and external service providers;
- Support client's employees in the operation of user systems and peripheral devices;
Requirements
- C1 or above German skills;
- Very good English language skills;
- Experience in 1st- or 2nd-level IT support in larger environments is an advantage;
- Good IT knowledge, especially of Windows 10, Office 365, and MS Teams;
- Analytical approach to complex issues;
- Experience in ITSM ticket systems (ideally in ServiceNow) is an advantage;
- Knowledge of processes according to ITIL V4 is good to have;
- High customer and service orientation;
- High sense of responsibility;
- Reliable and systematic way of working;
- Willingness to learn and develop technical and soft skills;
- Willingness to work shifts;
- High motivation and willingness to work in a global team;
About Us
Workster partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We offer a relaxed and dynamic work environment in a vibrant and sunny city. As a member of our team, you will have the opportunity to grow professionally and personally.
What We Offer
- Excellent base salary and benefits;
- Relocation bonus as well as seniority bonuses after 6 and 12 months;
- Opportunity to work in a multicultural team;
- Vibrant and sunny working location in one of the coolest cities in the world;
- Growth progression opportunities;
- Three shift patterns – 6h-14h, 8h-17h, and 11h-19h.
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