German-speaking IT Support Specialist in a Global Team

hace 1 mes


Barcelona, Barcelona, España Workster A tiempo completo

About the Role

We are seeking a Technical Support Advisor to join our team in Barcelona. As a key member of our Service Desk, you will be responsible for providing first-level support to our clients via phone, email, and chat, as well as troubleshooting hardware and software issues.

Your Responsibilities

  • Provide first-level support to clients via phone, email, and chat;
  • Perform root cause analysis and troubleshooting via phone and/or remote access;
  • Monitor IT requests and issues in our ITSM service management system;
  • Cooperate with client's 2nd level service organizations and external service providers;
  • Support client's employees in the operation of user systems and peripheral devices;

Requirements

  • C1 or above German skills;
  • Very good English language skills;
  • Experience in 1st- or 2nd-level IT support in larger environments is an advantage;
  • Good IT knowledge, especially of Windows 10, Office 365, and MS Teams;
  • Analytical approach to complex issues;
  • Experience in ITSM ticket systems (ideally in ServiceNow) is an advantage;
  • Knowledge of processes according to ITIL V4 is good to have;
  • High customer and service orientation;
  • High sense of responsibility;
  • Reliable and systematic way of working;
  • Willingness to learn and develop technical and soft skills;
  • Willingness to work shifts;
  • High motivation and willingness to work in a global team;

About Us

Workster partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We offer a relaxed and dynamic work environment in a vibrant and sunny city. As a member of our team, you will have the opportunity to grow professionally and personally.

What We Offer

  • Excellent base salary and benefits;
  • Relocation bonus as well as seniority bonuses after 6 and 12 months;
  • Opportunity to work in a multicultural team;
  • Vibrant and sunny working location in one of the coolest cities in the world;
  • Growth progression opportunities;
  • Three shift patterns – 6h-14h, 8h-17h, and 11h-19h.


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