German Speaking IT Support Specialist for Multinational Company
hace 3 semanas
We are excited to partner with a leading multinational BPO company to recruit German-speaking Technical Support Advisors for their innovative team in Barcelona.
Role Overview:
- Deliver exceptional 1st level IT support to employees of a global tech leader
- Provide assistance through phone, email, and chat
- Troubleshoot hardware and software issues
- Manage IT requests using the client's ITSM system
Requirements:
- Proficient or native-level German and advanced English
- Proven experience in 1st or 2nd level IT support, ideally in large company environments
- Strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting
- Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes
- High attention to detail, analytical skills, and a customer-first approach
What We Offer:
- Competitive salary: €40,000 - €55,000 per year
- Performance-based incentives
- Full training on company systems and the project you'll support
- Career development programs, including specialized courses and language classes
- Supportive, creative team culture with a positive atmosphere in central Barcelona
- Permanent contract, with a Monday to Friday schedule (11 AM - 7 PM, 39 hours/week)
- Comprehensive benefits, including relocation assistance and career growth opportunities
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