German Speaking IT Support Specialist for Multinational Company

hace 3 semanas


Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

We are excited to partner with a leading multinational BPO company to recruit German-speaking Technical Support Advisors for their innovative team in Barcelona.

Role Overview:

  • Deliver exceptional 1st level IT support to employees of a global tech leader
  • Provide assistance through phone, email, and chat
  • Troubleshoot hardware and software issues
  • Manage IT requests using the client's ITSM system

Requirements:

  1. Proficient or native-level German and advanced English
  2. Proven experience in 1st or 2nd level IT support, ideally in large company environments
  3. Strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting
  4. Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes
  5. High attention to detail, analytical skills, and a customer-first approach

What We Offer:

  • Competitive salary: €40,000 - €55,000 per year
  • Performance-based incentives
  • Full training on company systems and the project you'll support
  • Career development programs, including specialized courses and language classes
  • Supportive, creative team culture with a positive atmosphere in central Barcelona
  • Permanent contract, with a Monday to Friday schedule (11 AM - 7 PM, 39 hours/week)
  • Comprehensive benefits, including relocation assistance and career growth opportunities


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