Senior IT Support Specialist for German Speakers
hace 2 semanas
Wibit Consulting & Services, a leading technology partner in Barcelona, is excited to collaborate with a renowned multinational BPO company in hiring a skilled Technical Support Advisor. This role offers an exceptional opportunity for individuals passionate about IT and motivated to deliver top-notch support to clients.
About the RoleAs a Technical Support Advisor, you will be responsible for providing first-level IT support to client employees via various communication channels, ensuring their systems run smoothly. Your analytical skills and technical knowledge will enable you to troubleshoot complex issues, diagnose problems with software and hardware, and provide timely resolutions.
You will work closely with the client's 2nd-level support teams and external service providers to ensure issues are escalated and resolved efficiently. Your proficiency in German and advanced English skills will facilitate effective communication with clients.
What You'll Do-
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