German-Speaking IT Support Specialist
hace 3 semanas
**Company Overview**
Tech Ceos partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We are looking for Technical Support Specialists for a Service Desk role.
Your Role:
- Provide 1st level support to client workers.
- Handle IT requests or issues via phone, mail and chat or via self-service portal.
- Perform root cause analysis and troubleshooting via phone and/or remote access.
- Monitor IT requests and issues in the client's ITSM service management system, including categorization and prioritization of IT issues and requests.
- Be accessible and provide a first resolution rate by using internal knowledge databases.
Your Qualifications:
- C1 or above German skills.
- Very good English language skills.
- Experience in 1st – or 2nd level IT support, ideally in larger environments, is an advantage.
- Good IT knowledge, especially of Windows 10, Office 365 and MS Teams.
- Good knowledge in troubleshooting hardware and software.
- Analytical approach to complex issues.
- Experience in ITSM ticket systems (ideally in ServiceNow).
- Knowledge of processes according to ITIL V4 good to have.
- High customer and service orientation.
- High sense of responsibility.
- Reliable and systematic way of working.
- Willingness to learn and develop technical and soft skills.
- Willingness to work shifts.
- High motivation and willingness to work in a global team.
The Offer:
- Excellent base salary: €35,000 - €45,000 per year, depending on experience.
- Relocation bonus as well as seniority bonuses after 6 and 12 months.
- Opportunity to work in a multicultural team.
- Vibrant and sunny working location in one of the coolest cities in the world.
- Growth progression opportunities.
- Three shift patterns – 6h-14h, 8h-17h and 11h-19h.
We offer a competitive compensation package, excellent benefits, and a unique opportunity to grow your career in a dynamic and innovative company.
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