German-Speaking IT Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Tech Ceos A tiempo completo

**Company Overview**

Tech Ceos partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We are looking for Technical Support Specialists for a Service Desk role.

Your Role:

  • Provide 1st level support to client workers.
  • Handle IT requests or issues via phone, mail and chat or via self-service portal.
  • Perform root cause analysis and troubleshooting via phone and/or remote access.
  • Monitor IT requests and issues in the client's ITSM service management system, including categorization and prioritization of IT issues and requests.
  • Be accessible and provide a first resolution rate by using internal knowledge databases.

Your Qualifications:

  • C1 or above German skills.
  • Very good English language skills.
  • Experience in 1st – or 2nd level IT support, ideally in larger environments, is an advantage.
  • Good IT knowledge, especially of Windows 10, Office 365 and MS Teams.
  • Good knowledge in troubleshooting hardware and software.
  • Analytical approach to complex issues.
  • Experience in ITSM ticket systems (ideally in ServiceNow).
  • Knowledge of processes according to ITIL V4 good to have.
  • High customer and service orientation.
  • High sense of responsibility.
  • Reliable and systematic way of working.
  • Willingness to learn and develop technical and soft skills.
  • Willingness to work shifts.
  • High motivation and willingness to work in a global team.

The Offer:

  • Excellent base salary: €35,000 - €45,000 per year, depending on experience.
  • Relocation bonus as well as seniority bonuses after 6 and 12 months.
  • Opportunity to work in a multicultural team.
  • Vibrant and sunny working location in one of the coolest cities in the world.
  • Growth progression opportunities.
  • Three shift patterns – 6h-14h, 8h-17h and 11h-19h.

We offer a competitive compensation package, excellent benefits, and a unique opportunity to grow your career in a dynamic and innovative company.



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