German Language Support Specialist for Cybersecurity Software

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

**About Us**

Teleperformance Greece collaborates with leading IT Security Software companies dedicated to protecting personal data. We offer a unique opportunity to work with the leaders of the industry.

**Job Overview**

We are seeking a German language support specialist to join our Helpdesk team. As a key member, you will communicate with customers via phone, chat, and email to ensure full functionality of antivirus protection.

**Responsibilities**

- Communicate with customers in German to resolve technical issues
- Troubleshoot common PC, Mac, and mobile issues
- Maintain high customer satisfaction while representing a major brand
- Log cases on internal systems and stay updated on client products and services
- Develop strong relationships with partners and demonstrate empathy

**Requirements**

- Fluency in German and excellent communication skills in English
- Exceptional problem-solving skills and written/spoken communication skills
- Familiarity with current Anti-Malware and Firewall products
- Ability to troubleshoot common PC, Mac, and mobile issues
- Knowledge of MAC, iOS, and Android Operating Systems
- Knowledge of Firewall, Antivirus products, and Security domain

**What We Offer**

- Competitive monthly salary: €2500
- 2 extra salaries per year
- Referral program with great bonuses
- Health care benefits and numerous discounts
- Full training by certified instructors
- Professional growth & development opportunities
- State-of-the-art premises with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity

**Grow Your Career**

As a member of our team, you will have the opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. Our company values diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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