Cybersecurity Specialist for Global IT Companies

hace 2 semanas


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

Are you a highly skilled professional with expertise in cybersecurity and fluent in Portuguese? Teleperformance Greece is seeking an experienced consultant to join our Helpdesk team.

We collaborate with leading IT security software companies dedicated to protecting personal data. As a Cybersecurity Specialist, you will be part of a team that assists customers of antivirus software find solutions to their problems.

This role offers the opportunity to work as a consultant for top multinational cybersecurity and antivirus providers. Your responsibilities will include:

  • Communicating with customers via phone, chat, and email
  • Ensuring full functionality of antivirus protection
  • Troubleshooting technical issues using problem-solving skills
  • Tracking and following cases to ensure efficient closure
  • Maintaining high customer satisfaction while representing a major brand

You will bring:

  • Fluency in Portuguese
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, and problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and additional necessary software
  • Knowledge of MAC, iOS, and Android Operating Systems
  • Knowledge of Firewall, Antivirus products, and Security domain
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

We offer:

  • A competitive monthly salary: €2,500-€3,000
  • Relocation support to Greece, including flight tickets and accommodation
  • Referral program with great bonuses
  • Healthcare benefits and numerous discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Free online Greek language courses
  • A state-of-the-art working environment with relaxing break areas

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