Portuguese Language Specialist for Cybersecurity Solutions

hace 4 días


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

At Teleperformance Greece, we're looking for a talented Portuguese Language Specialist to join our team. As a key member of our Helpdesk, you'll be responsible for providing top-notch customer support in Portuguese, ensuring that our clients' needs are met and their concerns are addressed.

We collaborate with leading IT Security Software companies to protect personal data, and we invite you to be part of this innovative team. This role is perfect for individuals who are passionate about cybersecurity, online safety, and providing exceptional customer service.

Your primary duties will include:

  • Communicating with customers via phone, chat, and email in Portuguese
  • E nsuring full functionality of antivirus protection
  • Troubleshooting technical issues using your problem-solving skills
  • Tracking and following cases to ensure they are closed efficiently and on time
  • Maintaining high customer satisfaction while representing a major brand
  • Providing and maintaining strong, professional relationships with partners and showing empathy at all times
  • Logging cases on internal systems and staying up-to-date with client products and services

To succeed in this role, you'll need to possess:

  • Fluency in Portuguese
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, and problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • The ability to install an operating system and install additional necessary software
  • The ability to troubleshoot common PC, Mac, and mobile issues
  • Knowledge of MAC, iOS, and Android Operating Systems
  • Knowledge of Firewall, Antivirus products, and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

In return for your expertise, we offer:

  • A competitive monthly salary of €30,000 - €40,000 per year, depending on experience, plus 2 extra salaries per year
  • Complete support to help you ease your relocation to Greece (we cover your flight ticket expenses, hotel accommodation, and support with the house searching process – all at no cost to you)
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events as well as community and social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

This is an excellent opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.



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