German Speaking Consultant for Cybersecurity Support
hace 4 días
Are you a fluent German speaker with strong computer skills? Teleperformance Greece invites you to collaborate with leading IT Security Software companies dedicated to protecting personal data. This opportunity allows you to work as a consultant for top multinational cybersecurity and antivirus providers.
About the RoleAs a German Speaking Consultant, your primary responsibilities include:
- Communicating effectively with customers via phone, chat, and email
- Ensuring full functionality of antivirus protection
- Troubleshooting technical issues using problem-solving skills
- Tracking and following cases to ensure efficient closure
- Maintaining high customer satisfaction while representing a major brand
You will work closely with partners, demonstrating empathy and professionalism at all times. Log cases on internal systems, staying up-to-date with client products and services.
Your ProfileTo be successful in this role, you will need:
- Fluency in German
- Very good communication skills in English
- Exceptional written and spoken communication skills, soft skills, and problem-solving abilities
- Empathy and a passion for customer service
- Familiarity with current Anti-Malware and Firewall products
- Ability to install an operating system and additional software
- Knowledge of MAC, iOS, and Android Operating Systems
- Knowledge of Firewall, Antivirus products, and Security domain
- Understanding of Windows X OS (Windows XP to 10) & Mac OS fundamentals
- Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
We provide comprehensive support for relocation to Greece, including:
- Flight ticket expenses covered
- Hotel accommodation assistance
- Support with house searching process
In addition, you can expect:
- Competitive monthly salary: €2,500 + 2 extra salaries per year
- Referral Program: bring friends and receive great bonuses
- Health care benefits and numerous discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events and community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises with relaxing break areas
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