E-commerce Compliance Specialist

hace 1 semana


Barcelona, Barcelona, España Amazon A tiempo completo
Role Overview:

In our mission to be Earth's most customer-centric company, we are seeking an E-commerce Compliance Specialist to join our team in Barcelona. As a key member of our Selling Partner Support team, you will play a vital role in supporting Amazon sellers navigate the complexities of selling across Europe.

About the Role:

We are a dynamic team of over 300 members from more than 25 nationalities, united by our passion for innovation, inclusion, and building others. As an E-commerce Compliance Specialist, you will work closely with our sellers to ensure they meet all compliance requirements, from tax and product regulations to sustainability standards. Your expertise in German language support will enable you to effectively communicate with sellers across different countries and regions.

Your Key Responsibilities:
  1. Provide exceptional customer service to Amazon sellers, addressing their queries and concerns in a timely and professional manner.
  2. Maintain a deep understanding of EU legislative requirements and Amazon's policies to provide accurate guidance to sellers.
  3. Collaborate with internal teams to resolve complex issues and implement process improvements.
  4. Analyze data to identify trends and areas for growth, suggesting innovative solutions to enhance seller experience.

A Day in the Life:

As an E-commerce Compliance Specialist, your day will be filled with driving seller engagement and guiding them through new and existing legislative requirements. You will engage with sellers via phone and email, leveraging various internal tools to deliver seamless support. Additionally, you will contribute to cross-functional projects, capturing feedback and suggesting improvements to elevate seller experience.

About the Team:

We are a global team with a strong presence in Barcelona, comprising over 300 members from diverse backgrounds. Our core values revolve around innovation, inclusion, and building others. We believe in fostering a positive team environment, where everyone feels valued and empowered to grow. If you are passionate about e-commerce, languages, and customer-centricity, this could be the perfect opportunity for you

Requirements:
  • Fluent in English and German, with excellent written and verbal communication skills.
  • Strong working knowledge of basic computer business applications, such as MS Word, MS Excel, and MS Outlook.
  • 6+ months of experience in a customer service or contact center environment would be advantageous.
  • Process improvement awareness and enthusiasm for self-motivation, prioritization, and time management.

Estimated Salary Range:
$45,000 - $60,000 per annum (dependent on experience), plus benefits and performance-related bonuses.

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