Customer Service Representative for German Speaking Professionals

hace 4 semanas


Barcelona, Barcelona, España Cross Border Talents A tiempo completo

Are you a highly skilled German speaker looking for a challenging and rewarding role in a dynamic company?

Our Customer Service team is seeking a talented professional to provide exceptional support to our clients. As a Customer Service Representative, you will be the face of our company, responding to customer inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

  • Responding to customer inquiries via email or live chat, providing clear and professional communication.
  • Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.
  • Providing product and service information to customers, assisting them in making informed purchasing decisions.
  • Processing orders, forms, applications, and requests accurately and promptly.
  • Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.
  • Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Requirements:

  • Native German language skills.
  • Fluent English language skills.
  • Experience in Customer Service is preferred but not mandatory.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Soft Skills, advanced Active Listening and Engagement.
  • Confident, adaptable, and Empathetic.
  • Pleasant and positive attitude.

Benefits:

  • Competitive salary package for the Spanish market.
  • Performance bonus.
  • Health insurance.
  • Career growth and development opportunities.

Relocation Package:

  • Flight ticket (500 EUR).
  • Assistance with finding accommodation.

If you are interested in this role, please apply directly or send your CV in English to oliver.ohrenstein@cbtalents.com



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