Global Service Leader for Onsite Operations

hace 5 días


Barcelona, Barcelona, España Allianz A tiempo completo

Job Overview

We are seeking a highly skilled Global Service Manager to join our AZ WorkS team, focusing on onsite support services as part of an agile DevOps team. The primary goal will be to ensure high-quality service across the global AZ WorkS environment and continuously improve service standards.

Main Responsibilities

The successful candidate will oversee key IT operations, including asset management, onsite services (IMAC/D), and the management of IT equipment installations, moves, adds, changes, and disposal. Additionally, they will manage vending machines, remote diagnostics tools, asset platforms, and the Walk-in Center, providing immediate, face-to-face technical support.

About Allianz Technology

Allianz Technology offers a unique work-life balance with flexible working hours, allowing you to start your day according to your needs. You can also enjoy intensive working hours during the summer and every Friday of the year, giving you more free time. Our international and multicultural environment values diversity and richness, with over 52 different nationalities represented in the company.

What We Offer

We provide numerous opportunities for growth within the company, including training programs, mentoring, and skills development. Our compensation and benefits package includes a company bonus plan, pension, employee stock program, and multiple employee discounts (details vary by location).

Requirements

  • Proven experience (3+ years) in IT service management, with a focus on asset management, Walk-in Center, and vending machines.
  • Strong understanding of IT service management (ITSM) principles and practices.
  • Customer-focused mindset with a commitment to delivering high-quality service.
  • Ability to work under pressure and handle challenging situations with professionalism.
  • Fundamental knowledge in Service NOW as this is the core product to manage demands for our service family.
  • Possess international experience, demonstrating the ability to manage and collaborate with diverse, cross-functional teams across different regions.
  • Knowledge of Windows Operating Systems & MAC OS, HW devices.

Salary Estimate

Based on industry standards and the requirements of the role, we estimate the salary for this position to be around $120,000 - $150,000 per annum, depending on location and experience.



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