Global Payroll Services Manager

hace 3 semanas


Barcelona, Barcelona, España Adp, Inc. A tiempo completo
Responsibilities
  • Quality Assurance and Controls
    • Manage each payroll cycle and processing activities to ensure all payroll deliverables are completed on-time and accurate.
    • Accountable for leading overall payroll services operation for Spain, and through time, for 5 -6 multiple countries.
    • Lead post payroll review and learning sessions.
    • Continually identify process improvement opportunities and oversee process improvement framework.
    • Perform Standard Operating Procedures controls testing.
    • Verify that Global Payroll Training University training and learning sessions are functioning as designed in day-to-day operations.
  • Service Engagement
    • Engage as primary country point of contact for payroll related service requests, with primary goal of providing World Class Customer Service, while increasing Speed to Serve and Speed of Delivery.
    • Continually identify opportunities to increase "NPS" Net Promoter Score performance.
    • Actively participate in the "MDI" Managing for Daily Improvement sessions.
    • Manage country specific service and product catalog items, to ensure ADP meets all external and internal associate and business obligations.
    • Responsible that all countries in scope of responsibilities are meeting and exceeding all SLA's.
  • Risk and Compliance
    • Continually support "GPSS" Risk Awareness Raise Your Hand program, while being local program leader.
    • Develop, monitor, and validate "GPSS" 2nd-line of defense risk mitigation and Target Risk Operating Model objectives.
    • Manage country Self Assurance Activities.
    • Verify all country specific regulatory requirements are being followed and executed as required.
    • Support and provide country specific expertise as it relates to local and regional business travel and subsequent tax compliance requirements.
  • Business Intelligence, Analytics and Reporting
    • Produce weekly country specific weekly business intelligence reports and forward analysis and recommendations.
    • Participate in "GPSS" data mining and advanced analytics program.
    • Assist in the development of country specific dashboards and reporting products.
    • Lead with Regional Sr. Payroll Manager Monthly Operational sessions with key stakeholders.

This position is an individual contributor role and will report directly to the EMEA Payroll Operations Director - Global Payroll Shared Services.


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