Technical Support Associate for Amazon IT Services
hace 3 semanas
About Us: At Amazon, we strive to be the most customer-centric company where people can find and discover anything they want to buy online. We hire talented individuals and offer them an environment where they can relentlessly innovate for our customers.
Salary: The estimated annual salary for this position is around $80,000-$110,000 based on industry standards and location.
Job Description: As a Technical Support Associate in our IT Services Organization, you will have the opportunity to make a valuable contribution to our goal of providing exceptional support to internal employees.
Key Responsibilities:
- Providing technical support for PC hardware, software, and internal tooling for employees
- Working with an internal ticketing tool to communicate with customers
- Preparing hardware for new hires joining the company and managing IT asset inventory
Basic Qualifications:
- One or more years' experience supporting operating systems (Windows, Macintosh, or Linux)
- Experience supporting through various channels (on-premise)
- Proficiency in supporting office productivity applications (Outlook, Word, and Excel)
- Experience using a ticket system for customer service requests
- Experience with PC imaging and hardware troubleshooting (Client/Server, Network equipment)
- English and Spanish proficiency
PREFERRED QUALIFICATIONS:
- Knowledge of basic network troubleshooting
- Understanding of the basic concepts of Information Systems security
- Experience providing IT support in a medium to large-sized company
- A demonstrated willingness to learn and apply new technology
- Ability to identify and proactively resolve or escalate issues
About Amazon: Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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