Amazon Customer Support Specialist in Barcelona
hace 2 días
**About Amazon Spain Services, S.L.U.**
We are a leading e-commerce company with a strong presence in Spain. Our mission is to provide an exceptional customer experience by offering high-quality products and services.
**Salary:** €28,000 - €32,000 per annum
**Job Description:**
As a Customer Support Specialist at Amazon Spain Services, S.L.U., you will be responsible for providing top-notch support to our Selling Partners via phone and email. Your primary goal will be to resolve issues efficiently, ensuring a seamless customer experience.
**Responsibilities:*** Manage high volumes of inbound and outbound calls (up to 80% of work time) and emails* Strong investigation skills to find root cause of Account Health related issues and the ability to navigate Sellers in providing viable solutions* Identify Seller's needs, clarify information, research every issue, and provide solutions* Exemplify Amazon's Leadership Principles, such as Customer Obsession by consistently displaying genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact
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