Senior Customer Care Specialist

hace 3 días


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role
Amazon is seeking a highly skilled and dedicated Senior Customer Care Specialist to join our Partner Services team in Barcelona, Spain. In this role, you will play a critical part in delivering exceptional customer experiences for our selling partners, ensuring they are successful on our marketplace.

Job Summary
The Senior Customer Care Specialist will be responsible for providing top-notch support to our selling partners via phone and email, resolving issues related to account health, policies, and operational processes. This is an office-based role with flexible working arrangements, including up to 2 days per week from home. During the new hire period, attendance at the office will be required 5 days a week.

Responsibilities
* Provide timely and effective support to selling partners via phone and email
* Investigate and resolve issues related to account health, policies, and operational processes
* Collaborate with internal stakeholders to identify solutions and implement process improvements
* Utilize various software tools to navigate selling partner accounts and communicate solutions
* Consistently achieve productivity and quality performance goals

Requirements
* Bachelor's degree in a relevant field or equivalent experience
* Proven experience in customer-facing roles, preferably in a contact center environment
* Excellent communication, problem-solving, and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong commitment to delivering exceptional customer service

Benefits
* Competitive salary: €42,000 - €55,000 per annum (dependent on experience)
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for professional growth and development

About Amazon
Amazon is a leader in e-commerce and cloud computing, committed to innovation and customer obsession. Our office-based team in Barcelona offers a dynamic and collaborative work environment, with access to cutting-edge facilities and amenities.


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