Customer Care Specialist
hace 1 semana
About the Role
The Amadeus Customer Care Management (CCM) team is seeking a dedicated Customer Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our strategic customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Act as the primary customer care representative for strategic customers, providing timely and effective support.
- Regularly review and follow-up on customer support needs, ensuring issues are resolved promptly.
- Escalate customer service-related issues when standard processes have failed, working closely with internal teams to resolve.
- Contribute to customer and internal meetings, providing insights and recommendations to drive business growth.
Requirements
- University degree in Business, Management, Information Technology, Computer Science, or a related discipline.
- Experience in customer service and help desk services environment, with a strong understanding of Amadeus products.
- Excellent verbal and written communication skills in English, with the ability to analyze trends and present clearly.
What We Offer
- A complete rewards package, including bonus, equity, pension plan, travel, life and healthcare insurance, and other benefits.
- A truly global DNA, with opportunities to work with diverse teams and customers worldwide.
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