Customer Care Specialist

hace 1 semana


Barcelona, Barcelona, España Amadeus A tiempo completo

About the Role

The Amadeus Customer Care Management (CCM) team is seeking a dedicated Customer Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our strategic customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Act as the primary customer care representative for strategic customers, providing timely and effective support.
  • Regularly review and follow-up on customer support needs, ensuring issues are resolved promptly.
  • Escalate customer service-related issues when standard processes have failed, working closely with internal teams to resolve.
  • Contribute to customer and internal meetings, providing insights and recommendations to drive business growth.

Requirements
  • University degree in Business, Management, Information Technology, Computer Science, or a related discipline.
  • Experience in customer service and help desk services environment, with a strong understanding of Amadeus products.
  • Excellent verbal and written communication skills in English, with the ability to analyze trends and present clearly.

What We Offer
  • A complete rewards package, including bonus, equity, pension plan, travel, life and healthcare insurance, and other benefits.
  • A truly global DNA, with opportunities to work with diverse teams and customers worldwide.

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