Customer Care Specialist

hace 3 días

Barcelona, Barcelona, España Top Doctors A tiempo completo
Join Top Doctors and Shape the Future of Pharmacy

At Top Doctors, we're on a mission to revolutionize the pharmacy industry by providing cutting-edge technology and visibility to pharmacies. We're looking for a talented individual to join our team as a Customer Care Specialist and help us achieve our goals.

About the Role

As a Customer Care Specialist, you will be responsible for:

  • Aiding pharmacies in their digitalization journey
  • Motivating pharmacists to collaborate and utilize our tools
  • Keeping pharmacists informed about results and proposing improvements
  • Offering new products to clients to increase contract value
  • Providing training to pharmacists to use our tools autonomously
  • Managing complaints, incidents, and queries
Requirements

To be successful in this role, you'll need:

  • Sales and customer service skills
  • Excellent communication and conflict resolution skills
  • Competencies in digital tools (Windows, Microsoft, CRM)
  • Content management skills with WordPress
  • Photo editing skills (Photoshop, Canva)
  • Social media management and programming skills with Meta Business
  • Basic SEO knowledge
What We Offer

We're offering a competitive package, including:

  • A permanent contract with a 3-month probation period
  • A flexible schedule (Monday to Thursday, 9am-6:30pm, Friday, 9am-3pm)
  • A salary plus commissions
  • The opportunity to grow professionally in a dynamic and growing company

We're committed to creating an inclusive work environment where diversity is valued and respected. We believe that this is the only way to allow everyone to develop their talents and contribute to the company's success. If you need any adjustments, please don't hesitate to contact us. We're looking forward to welcoming you to our team

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