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Customer Care Specialist

hace 1 mes

Barcelona, Barcelona, España Kaplan International A tiempo completo
{"title": "Customer Care Specialist", "description": "Job Overview

We are seeking a highly skilled and customer-focused Customer Care Specialist to join our B2C Customer Care Team in Barcelona, Spain.

As a key member of our team, you will be responsible for providing exceptional customer service to our direct clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Admit direct clients and serve as their primary point of contact after sales confirmation
  • Enter student information into our booking systems
  • Confirm bookings within 24 working hours (48 hours during peak season)
  • Support customers with inquiries via calls or emails
  • Collect payments and necessary student pre-arrival information
  • Establish and maintain high levels of trust with customers
  • Help clients navigate our student portal
  • Manage complaints and escalate to management as needed
  • Process extensions and check availability for summer camps and adult schools
  • Collaborate with sales, customer care, operations, schools, and finance departments
Requirements

To succeed in this role, you will need:

  • Experience in customer service and/or admissions in travel and tourism or language education
  • Proficiency in Microsoft Office
  • German language proficiency (C1/C2) with high English proficiency; other languages a plus
  • Outstanding organizational skills
  • Ability to prioritize effectively and meet tight deadlines
  • Excellent written and verbal communication skills
  • Sales and service orientation
  • DNI/NIE and Social Security already processed
What We Offer

We offer a full-time, permanent position with:

  • Opportunities to develop skills in an international environment
  • Flexible working policy
  • A dynamic and young work atmosphere
  • An environment that values corporate ethics and sustainable development
  • Discounts on medical insurance
  • Free language courses abroad annually
  • Competitive salary
  • Lunch vouchers
  • Free coffee and tea
  • Free breakfast on Mondays and fresh fruit on Thursdays
", "lang_code": "en"}