Customer Care Specialist
hace 4 semanas
About the Role
We are seeking a highly organized and customer-focused Customer Care Specialist to join our B2C Customer Care Team in Barcelona, Spain.
As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. Your main tasks will include:
- Admissions for direct clients, ensuring timely and accurate processing of bookings
- Entering student information onto our booking systems
- Confirming bookings within our 24-hour policy, creating invoices and visa letters as necessary
- Supporting customers with any pre-arrival queries via calls or emails
- Collecting payments and necessary student pre-arrival information
- Building trust with customers and helping them navigate our student portal
- Managing complaints and escalating issues to management as needed
- Collaborating with Sales and Customer Care staff, operations, schools, and finance departments
Requirements
To be successful in this role, you will need:
- Experience in customer service and/or admissions in the travel and tourism or language education industry
- Professional knowledge of Microsoft Office
- Italian language proficiency (C1/C2) with high English language skills
- Outstanding organizational skills and ability to prioritize effectively
- Excellent written and verbal communication skills
- Sales and service-oriented mindset
About Us
Alpadia Language Schools SA is a leading provider of language education travel services, with a network of schools and summer camps across the globe. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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