Customer Care Specialist

hace 4 semanas


Barcelona, Barcelona, España ALPADIA Language Schools SA A tiempo completo

About the Role

We are seeking a highly organized and customer-focused Customer Care Specialist to join our B2C Customer Care Team in Barcelona, Spain.

As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. Your main tasks will include:

  • Admissions for direct clients, ensuring timely and accurate processing of bookings
  • Entering student information onto our booking systems
  • Confirming bookings within our 24-hour policy, creating invoices and visa letters as necessary
  • Supporting customers with any pre-arrival queries via calls or emails
  • Collecting payments and necessary student pre-arrival information
  • Building trust with customers and helping them navigate our student portal
  • Managing complaints and escalating issues to management as needed
  • Collaborating with Sales and Customer Care staff, operations, schools, and finance departments

Requirements

To be successful in this role, you will need:

  • Experience in customer service and/or admissions in the travel and tourism or language education industry
  • Professional knowledge of Microsoft Office
  • Italian language proficiency (C1/C2) with high English language skills
  • Outstanding organizational skills and ability to prioritize effectively
  • Excellent written and verbal communication skills
  • Sales and service-oriented mindset

About Us

Alpadia Language Schools SA is a leading provider of language education travel services, with a network of schools and summer camps across the globe. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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