Customer Care Specialist
hace 4 semanas
Job Title: Customer Care Specialist
Job Summary:
Alpadia Language Schools is seeking a highly organized and customer-focused Customer Care Specialist to join our B2C Customer Care Team in Barcelona, Spain. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless admissions operations, and supporting our sales and student support teams.
Main Responsibilities:
Admit direct clients, serving as their primary point of contact after sales staff confirmation
Enter student information into our booking systems, confirming bookings within 24 working hours (48 hours during high season)
Support clients with inquiries via calls or emails, collecting payments and necessary student pre-arrival information
Establish and maintain high levels of trust with clients, helping them navigate our student portal
Manage complaints and escalate issues to management as needed
Collaborate with sales, customer care, operations, schools, and finance departments
Requirements:
Experience in customer service and/or admissions in travel and tourism or language education
Professional knowledge of Microsoft Office
Spanish language proficiency (C1/C2) with high English skills
Outstanding organizational skills, ability to prioritize effectively, and work under tight deadlines
Excellent written and verbal communication skills, with a sales and service-oriented approach
DNI/NIE and Social Security already processed
What We Offer:
Full-time, permanent position in an international environment
Flexible working policy, young and dynamic work atmosphere, and corporate ethics
Discounts on medical insurance, free language courses abroad, competitive salary, and more
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