Customer Care Onboarding Specialist

hace 2 semanas

Barcelona, Barcelona, España Qonto A tiempo completo

About Qonto

Qonto is a leading online business account provider that offers innovative products and services to small and medium-sized enterprises (SMEs) and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.

Job Summary

We are seeking a highly motivated and customer-centric individual to join our Onboarding team as a Customer Care Onboarding Specialist. As a key member of our team, you will be responsible for ensuring a seamless onboarding experience for our customers, providing exceptional support and guidance throughout the process.

Key Responsibilities

  • Delight French entrepreneurs and investors by ensuring their onboarding experience is seamless.
  • Be the voice of our customers, continuously advocating for their needs and using their feedback to improve our product and services.
  • Enhance processes to better serve our customers by updating FAQs, dashboards, macros, and providing insights to the Ops and Product teams.
  • Own specific end-to-end projects, identifying and addressing anomalies, and developing new solutions while keeping your team informed.

About You

We are looking for a highly motivated and customer-centric individual with at least 6 months of experience in Customer Care or Onboarding. You should be bilingual in French, fluent in English, and Spanish is a plus. You should also have exceptional oral and written communication skills, be goal-oriented, and familiar with SaaS tools such as Intercom, Jira, Salesforce, and Trello.

What We Offer

At Qonto, we offer a dynamic and inclusive work environment, a competitive salary package, a meal voucher, public transportation reimbursement, a great health insurance, employee well-being initiatives, and a progressive disability and parenthood policy.

How to Apply

If you are a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, please submit your application. We look forward to hearing from you

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